Frequently asked questions

You can check in from 16:00. If you arrive earlier, you can store your baggage in the hotel's baggage area until your room is ready. If the room has been cleaned and is ready before 16:00, you may have access to the room earlier. Please be aware of our additional charge for early check-in. Early check-in is from 10.00 and a fee of approx. 20 EUR will apply (200 SEK/NOK/DKK or 80 Zloty). Other prices apply to our signature hotels in Norway.

The room is yours until 12:00 on your day of departure. If you wish to check out later than 12:00, please contact reception. Please be aware of our additional charge for late check-out. If you are a member and have reached Level 3, Close Friend or higher, you can enjoy a complimentary late checkout of +1 hour, subject to availability at check-in. Late check-out is until 16.00 and a fee of approx. 20 EUR will apply (200 SEK/NOK/DKK or 80 Zloty). Other prices apply to our signature hotels in Norway.

Please contact the hotel to guarantee your booking for late arrival. You can find contact information to the hotel on the hotel website.

Then we have just the solution for you. Now you can check out quickly and easily online, with our self-service option.

The majority of our hotels offer the option to check out online.

It's quick and easy and no queues. You choose when you would like to check out, for example, you can settle your bill the night before. You receive your receipt by email.

We send an invitation to everyone who registers a mobile number and/or e-mail address at check-in. Currently, we are only offering this self-service option to those who pay for their stay with a debit or credit card. In order to take advantage of this offer, you need access to a smartphone, tablet or computer.

The day before your departure (17:00 at the earliest) you receive an SMS text message and/or e-mail message with a link to the online check-out. There you can review your bill, add purchases from the mini-bar, update your address details and pay for your stay. After paying and choosing your check-out time, you are ready. Your receipt is sent as a PDF to your e-mail address on your departure day. If you're a member of Scandic Friends, you can save your card information on your profile, for an even quicker check out next time.

You can pay with the same cards that are accepted at reception; Visa, Mastercard, Amex, Diners, Dankort (Denmark) and JCB.

Be careful not to use any special characters in the boxes for name and card number, e.g. (.) (,) (-) (/) (:).

Your receipt is sent electronically as a PDF to your e-mail address by 12:00 at the latest, on your departure day. If you have chosen to check out earlier than 12:00, for example at 08:00, the receipt will be e-mailed directly after 08:00. If you do not receive your receipt by e-mail after check-out, please contact the hotel.

If you haven't received a receipt for your stay via e-mail, you can contact the hotel and we will send you a new receipt. Contact information for the hotel can be found on the hotel website.

You can leave your room key at reception or put it straight into the designated key box next to reception.

Click on Booking Code, Bonus Cheque or Reward Night and enter the code in the ‘Add booking code’ field in our booking dialogue. Discount codes that you can use here include gift cards and promotion codes.

Click on Booking Code, Corporate Cheque or Reward Night and enter the code in the ‘Add booking code’ field in our booking dialogue. Enter the agreement code (eg. D number: D123456789).

You must have a valid booking code. This can be found on the Mecenat website, along with terms and conditions for student discounts. Enter the code in the ‘Add booking code’ field in our booking dialogue.

Instructions for booking with a gift card can be found on the front of your gift card.

Please note that gift cards with values of 100 or 500 can only be used when booking Flex products, as payment must take place at the hotel. These gift cards cannot therefore be used to book Save or other products that are charged at the time of booking.

Many answers to frequently asked questions about booking with families can be found on our family pages, as well as details of our most family-friendly hotels.

When you book your hotel stay you will get the option to click "Guarantee booking for late arrival and extras" in the booking process on the page Booking details and Terms for this booking.

Information about under-age reservations can be found under booking conditions.

Information about booking with pets can be found under booking conditions.

Booking conditions

More about our pet rooms

Bookings made on the website can be both changed or cancelled here, click on ‘View booking/Cancellation’. Bookings made via central booking or directly with the hotel cannot be changed/cancelled via the website. Please contact our central booking on telephone number +46 8 517 517 00.

Yes, you can book without prepaying your reservation. Payment takes place at the hotel instead. However, reservations at a Save rate and some promotions must be paid at the time of booking.

Be careful not to use any special characters in the boxes for name and card number, e.g. (.) (,) (-) (/) (:).

Contact the hotel for assistance with your booking confirmation, or call our central booking on +46 8 517 517 00.

Contact the hotel for assistance with your reservation number or call our central booking on +46 8 517 517 00.

We can always find your reservation upon check in as long as you have a valid ID card with you.

The gift card contains a value of any amount, minimum 20 EUR (local currency) that can be used as payment or partial payment at all Scandic hotels in the country for which the gift card was purchased. Please note that the gift card cannot be used for prepaid products.

No, unfortunately, you cannot use gift cards of any denomination for prepaid bookings.

The gift card will be sent as a PDF via email to you or the email address you provided in your order. If you have not received your email, please check your spam and junk folders.

The gift card is valid for a full 12 months from the date of purchase for gift cards to be used in Denmark, Finland, Norway, and Sweden. The gift card is valid for a full 36 months from the date of purchase for gift cards to be used in Germany. Note that the gift card must be valid throughout the stay, including both the check-in and check-out dates.

Yes, the QR code must be clearly visible for scanning, either on your mobile or printed on paper.

Our gift cards are sold online and available in denominations starting from 20 EUR (local currency). Learn more about and purchase gift cards here!